Terms and Conditions of Sale (T&Cs)

1. Purpose

These Terms and Conditions of Sale define the rights and obligations of Claude-Alain Muller e.i., registered under SIRET 941 879 710 00015, whose registered office is located at 287 impasse du Vieux Buisson, 61470 Sap-en-Auge, France (hereinafter referred to as “the Seller”), and of any individual or legal entity (hereinafter referred to as “the Customer”) wishing to make a purchase on the website normandiemake.fr.

2. Products

The Seller offers for sale 3D-printed products as well as personalized items engraved with a laser.
The photographs and descriptions presented on the website are for information purposes only and are not contractually binding.

3. Prices

The prices displayed on the website are expressed in euros (€) and are net of tax (VAT not applicable, article 293 B of the French General Tax Code).
They include preparation and packaging costs but exclude delivery charges, which are added at checkout.

4. Orders

Validation of the order by the Customer constitutes full and unconditional acceptance of these T&Cs.
An order will only be considered final once full payment has been received.

5. Payment

Payment is secure and made online via Stripe, by Visa, Mastercard, or American Express.
All transactions are encrypted and protected.

6. Delivery

Products are shipped to the address provided by the Customer when placing the order.
The average shipping time is 2 to 4 business days after payment has been received, unless otherwise stated on the product page.
The Seller cannot be held responsible for delivery delays attributable to the carrier.

7. Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to personalized products made according to the Customer’s specifications.
For non-personalized products, the Customer has a legal period of 14 days from receipt of the parcel to exercise their right of withdrawal, without having to justify their decision or pay any penalties.

8. Returns

In the event of a valid withdrawal, return costs shall be borne by the Customer. The refund will be issued within 14 days after receipt of the returned product in perfect condition.

9. Legal Warranties

Products are covered by the legal warranties provided under Articles L217-4 et seq. of the French Consumer Code (legal guarantee of conformity) and Articles 1641 et seq. of the French Civil Code (warranty against hidden defects).

10. Liability

The Seller shall not be held liable for damages resulting from improper use of the purchased products.
In any event, the Seller’s liability shall be limited to the amount of the order.

11. Personal Data

Personal data collected is used solely for order processing and communication with the Customer.
Data will never be shared with third parties without prior consent.
The Customer has the right to access, rectify, and delete their personal data by writing to: info@normandiemake.fr.

12. Applicable Law and Disputes

These T&Cs are governed by French law.
In the event of a dispute, an amicable solution will be sought first. Failing that, the French courts shall have exclusive jurisdiction.