Shipping and Returns
Shipping Your Package
We take particular care in packaging our products, especially for fragile items.
As the products are personalized, packages are generally shipped within 2-4 days after payment is received. They are sent via standard postal mail without tracking when their size and value permit, or otherwise by postal package with tracking (Colissimo).
Shipping fees include preparation and packaging fees as well as postage costs. We recommend grouping all your items into a single order. We cannot combine two orders placed separately, and shipping fees will apply to each of them.
The Seller cannot be held responsible for delays caused by the carrier.
Returns
In accordance with Article L221-28 of the Consumer Code, the 14-day right of withdrawal does not apply to personalized products, manufactured according to the Customer's specifications.
For other, non-personalized products, the Customer has a legal period of 14 days from receipt of the package to exercise their right of withdrawal, without having to justify their decision or pay penalties.
In case of a valid withdrawal, return shipping costs are the responsibility of the Customer. The refund will be made within 14 days after receipt of the product in perfect condition.